Return & Exchange

At Velza, we do not offer returns.

Exchanges are considered only in the rare case of a manufacturing defect, such as loose stitching, fabric damage, or embroidery issues.

Any concern must be reported immediately upon receiving your order, and the item should be sent back within 36 hours of delivery.

Kindly share the courier receipt and tracking details with us via Instagram or WhatsApp within the same 36-hour window.

Exchanges are available for the same article only.

Return shipping will be managed by the customer, while Velza will take care of the reshipment of the exchanged item.